At Grass Roots, we employ over 130 technologists and host over 1,000 websites on behalf of our clients. As well as creating and managing bespoke platforms such as Tasty Rewards, we also build systems that can be used by multiple clients. Our 'Right Gesture Right Time' platform provides clients with an interface that their customer-facing staff can use to give rewards to their customers in a structured and audited way.
A popular use for the platform is to manage a customer complaints programme. The system can be configured to the client's own business rules, for example; to dictate how complaints are assessed, what categories of complaint warrant compensation, how the approval levels function and the type of reward given. The system can also be fully branded and integrated with a wide range of Grass Roots' reward solutions. The uses for the system are broad and it can be used in any situation where a business has the need or opportunity to reward a customer for a specific action or behaviour. Another good example is as a customer retention tool in contact centers. If you would like to know more about the Grass Roots Right Gesture Right Time platform, please contact email@example.com or speak to your account manager.