Help Pages

Orders Page

If you need assistance with placing an order, please either contact your Account Manager or our customer services team on 0330 123 1107.



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Payment Page

If paying by credit or debit card, your first three orders must be delivered to the card holder address. If you are trying to get it delivered elsewhere, then the payment might fail.

Occasionally, your order will fail, but it will show as a successful transaction on your statement. This is because the funds have been ringfenced due to the payment process. These will be reversed within 2 working days.

If you have further queries regarding payment, or any other query regarding your order, please contact your Account Manager or the customer services team on 0330 123 1107.



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A Grass Roots product